Shipping & Delivery
Not all items are always available in stock. All orders with items in stock are sent out within 1 - 3 business days. When ordering please take note of the production times stated on the product description as these times are not inclusive of shipping duration.
If no one is not present at the time of delivery, our courier company will notify you via the contact information you provide during checkout so please ensure your information is accurate and you will be able to reschedule your delivery for a more convenient time. Please note that a second attempt delivery will attract another shipping fee.
If you have any special needs, please include such needs in the comment/notes section on the checkout page and we will try our best to accommodate your needs. Please note that such needs are evaluated on a case by case basis. Exact shipping rates are displayed at checkout.
Receiving Your Order
Your order may require a signature on delivery. Please ensure the delivery address is detailed, complete, accurate and is an address where you will be at the time of delivery (home or work). Please note, Zivanora or our delivery company will not be held liable for deliveries made to a wrong address.
If no one is available to receive or sign for your parcel at the specified address, our delivery company will notify you of an attempted delivery which will attract another delivery fee.
To ensure the safe and undamaged delivery of your order, our delivery company will not be able to leave your order 'in a safe place' at the address.
Packages with a business address will be delivered to the designated delivery place at the chosen business address and may not be directly delivered to the recipient. Please note, we will not be held responsible for packages signed by unauthorized persons at your delivery point (home or work) or packages with inaccurate shipping address.
Great news! Zivanora now offers international shipping via DHL. Cost of shipping to these locations is available during checkout.
Customs / Duty Charges
We have no control over your country's customs rules and policies. Some countries will charge duty for international packages and others may not. Unfortunately, we cannot advise you on the cost of these fees as they vary by country and could be subject to change at any time at their discretion. Please note, you are responsible for any customs or duty fees that may be levied upon delivery.
All orders are shipped out from our studio in Lagos. Deliveries within Lagos take 1 - 3 days while deliveries from Lagos to all other locations domestic and international take 5 - 7 days. Please take these times as well as production times into consideration if you reside outside of Lagos State and need to place an order with a deadline such as a birthday or other event.